Shipping and returns

Shipping will begin once the subscription opens. Until then, nothing is sent.

We will ship to Spain and selected European countries, depending on the feasibility of each destination; shipping outside Europe is not planned for now. Choosing your country on the waitlist doesn't guarantee we can ship to you. Final list of countries: [TO BE CONFIRMED].

• Spain: standard shipping included in the price.
• Other European destinations: a surcharge of €3 per envelope. On multi-month plans it applies to each envelope.

• Carrier: Correos (Spain's postal service), through its ordinary postal services. Whether tracking will be included: [TO BE CONFIRMED].
• Dispatch day: the 28th of each month. The first edition will ship on 28 December 2026.
• Delivery times: the estimates Correos gives for each destination. Once an envelope leaves the office, the timing depends on the postal service.

Unless another period is stated, the law sets a maximum of 30 days from purchase for delivery.

Please check your address carefully: if it is wrong or incomplete, the envelope may get lost or come back. The product travels at our risk until you receive it.

If your envelope doesn't arrive or arrives damaged, email hola@saraarkana.com as soon as possible, with photos if you can. Each case will be handled individually and we will offer a replacement or the remedy you are legally entitled to, without limiting your consumer rights.

You can return an envelope by exercising your right of withdrawal as set out in the Terms and conditions: a complete return of every item, with the direct cost of the return borne by you in an ordinary withdrawal, and a possible deduction only for a proven and proportionate diminution in value. Return address: C/ Las Viñas, 2-11, Miguelturra (Ciudad Real), España. If the product is faulty, arrives because of our error or with a lack of conformity, return costs are on us and all your rights are respected.